Network Support Philosophy

Response Time

• There are no hold times. Support phone calls are answered immediately by our staff or users can submit their request online through a simple form, and are responded to by one of our support technicians

Availability

• Client support is always available 24 x 7, 365 days per year. Call-in hours are weekdays 8:00 AM - 5:00 PM EST. Outside of those hours, our phone system will page a support technician who will respond to your service request. If you prefer, support technicians respond to service requests submitted via web portal or email according to the severity indicated on the service request. If these options do not fit your needs, INFINETWORK is happy to design specific Client Support Package for your needs and environment

Unlimited support requests

• There is no limit to the number of support requests for any user

INFINETWORK achieved status
of Accredited Managed Services
Provider from the MSP Alliance.

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